Media Information: Hitachi thin plate, model is 7K500-500
Fault Description:
The user reported that their computer gradually slowed down over time and eventually became unresponsive. The system would no longer boot up. After contacting the seller, they were told that the hard drive was faulty. They then brought the device to a data recovery company for assistance.
Data Recovery Process:
Upon initial inspection, the engineer noticed that the hard drive made a knocking sound when powered on, suggesting a potential issue with the read/write heads. The first step was to replace the damaged magnetic head using a compatible donor drive. The process was carried out in a class 100 clean room to minimize contamination risks. After replacing the head assembly, the drive was connected to a data recovery device. However, the system failed to recognize the disk image, indicating deeper issues. Further diagnostics revealed firmware corruption. The team at Darth Data Recovery has extensive experience handling complex firmware problems. After several hours of meticulous firmware repair, all disk parameters were successfully recognized. Finally, the entire drive was imaged, and after several hours of processing, the customer's data was fully recovered.
Data Recovery Results:
100% of the data was successfully recovered without any loss.
Advice to Customers:
It’s crucial to regularly back up important data, especially when using large-capacity storage devices. If you suspect your hard drive is failing, avoid forcing the power or repeatedly turning it on, as this can cause further damage. Instead, seek help from a professional data recovery service. Choosing an experienced and reputable company ensures better chances of success and reduces the risk of irreversible data loss. Attempting DIY recovery or using unqualified services may result in higher costs, extended downtime, and even permanent data loss. Always prioritize reliability and expertise when dealing with critical data recovery situations.
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