"I want to know that there is a problem with the furniture."
"Mele Lele" company to send a text message even if explained? Consumer refused to accept
The expensive "Mele Lele" brand solid wood furniture, when found at home, found that there are many cracks on the solid wood furniture.
Mr. Bi from Yuhong District, Shenyang City spent more than 30,000 yuan to purchase the “Mele Lele†brand solid wood furniture. The original intention was to buy durable and durable furniture. When these furniture arrived at home, they found that there were many cracks on the furniture of solid wood. The dots on the solid wood handrails of the sofa were questioned by consumers as "repaired old furniture." The mid-January payment has not received a formal invoice.
Cracked furniture as of yesterday is still a shadow in the hearts of consumers. On the evening of April 6, 2013, a solution proposed by Meile Music Company to solve this problem was rejected by consumers. What consumers don't understand is: "Whether it is a return or a replacement, what I want to know is the reason why the furniture I bought is the reason."
Yesterday morning, Mr. Bi, a consumer of Shenyang, provided a text message to the Liaoshen Evening News reporter on the evening of April 6th. The content is roughly: "The sofa is really apologetic to you. We admit that some problems in logistics have not been dealt with in time. We will definitely solve it for you, send a new sofa and give you some gift compensation. If you lose confidence in our products, we can return them to you." After this message, Mr. Bi has not received any calls from the relevant personnel of Melaleuca. "Just give me a return or exchange of goods, you have to let me know what the reasons are so many problems, what is the problem with the furniture I bought so much money?" Melody's company said in a text message It is some problems in logistics that have caused me to be in this situation. In the end, there is a problem with logistics. I can’t just change the furniture that I think is problematic or to get rid of it. I am a real person, I am still An attitude, my own loss size does not matter, I do not want more consumers and I have the same experience." Mr. Bi said.
"In addition, the invoice problem 'Milele' company has never given me a positive response. The furniture bought at the Melody Furniture Distribution Office in Dadong District, Shenyang City, did not give me an invoice, only give me a receipt, receipt It is not the seal of the Melody Furniture Distribution Office of Dadong District, Shenyang City. It is Foshan. What is the matter?"
Numerous questions make consumers really do not want to be beautiful and don't want to be happy with the "Mele Lele" brand. Next, Mr. Bi is ready to take these notes, agreements and telephone recordings with the "Mele Lele" company. The industry and commerce and taxation departments must complain about this matter. The newspaper will also continue to pay attention.
A lot of online shopping furniture quality problems
Melaleus Furniture Network has always been “customer-centered, service-orientedâ€, focusing on word-of-mouth marketing, and “satisfying customer needs†as the leader in furniture e-commerce. This is a sentence in Baidu Encyclopedia's basic introduction to the search for “Melile Furnitureâ€.
In some consumer reviews of the Melody website, Liaoshen Evening News reporters also noticed that some consumers found problems with furniture after purchasing the products of “Mele Leleâ€.
A customer who bought the sofa commented in the evaluation: "When I first sent it, there was a hole under the sofa. Later, the customer service solved it." Another customer was buying furniture online for the first time, but he was disappointed. “There are a lot of lacquer bubbles, and there is a corner broken. It’s a defective product. I don’t buy furniture online anymore.†For the bad reviews and complaints from customers, Melaleuca’s customer service responded to the after-sales department and customers. Contact and handle.
Another customer who bought a desk said that the upper and lower parts of the desk were completely different. The lower part is of good quality and the upper part is of poor quality. Several customers who bought the bed said that there were cracks and paint smear outside.
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