When customers use POS machines, they will occasionally encounter unsuccessful payments. Although this kind of situation rarely occurs, it is not trivial to collect money. Please don't panic. Today, Xiaobian and everyone share it. The reason for the arrival of the account and the solution.
Determine if it is a unilateral account
The so-called unilateral account means that the transaction is not successful. Although the customer receives the debit memo, the money will not be paid to the merchant, and the money will be returned to the cardholder by the bank. If the card issuing bank returns to UnionPay or when the signal is terminated by UnionPay feedback POS, the POS will not receive the feedback signal, but at this time, the debit memo has been sent, which causes the cardholder to receive the message but the POS does not. The result of the purchase order. At this point, you need to perform the punching operation on the POS machine. The card amount will be returned to the cardholder, and then the card transaction can be resumed.
POS machine payment company did not settle for merchants
That is, the bank has settled the credit card to the payment company, and the payment company has not settled the account to the merchant. In particular, this situation will only occur in the Erqing payment company. This will not happen if the payment company is regulated by the People's Bank of China and UnionPay. At this point, you need to determine if your POS machine is a POS machine for the second payment company. If you have another machine, I suggest you confirm and use it with caution.
The merchant did not receive the SMS message and thought it was not successful.
Since the bank may have individual cases of the customer's mobile phone that has not been sent to the account SMS in time, please do not worry when you have not received the incoming SMS. You can check the balance by checking the balance on the Internet or calling the bank.
Did not receive the account reminder because the customer changed the settlement card
The funds have been settled to the customer, and the customer has not settled the settlement card or the settlement card, but does not know that the payment company has settled it. Check the settlement card information and check if the bank has not actually arrived.
Payment company billing data entry error, resulting in failure to make a payment
This situation can be neglected, that is, the payment company's billing data entry error, this situation will only occur in the first settlement, because the billing information is entered incorrectly, so the payment company's money can not be transferred successfully.
Reminder
When the customer fails to arrive at the account, please don't worry. You can be familiar with the above methods to eliminate the reasons for the unsettled account, or contact the superior agent directly to find out the reason.
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