The second quality management truthfulness
Editor: The author of this article has been engaged in many years of quality management work in Shenzhen packaging and printing companies and has extensive working experience. His views may be a bit extreme, perhaps sharp. The benevolent sees the person, and the wise sees the wisdom. In any case, through his writing, we feel the breeze of a southern country that has managed print quality.
Due to the subjective nature of the appearance standards of printed products, how to accurately grasp and understand the requirements of customers, how to do a good job of quality management, natural and other industries are different.
What is quality
The slogan "Quality is the life of an enterprise" screams every day, but few companies truly regard quality as their life.
To discuss quality, first of all, we should first understand what quality is. There are definitions on various quality management books, but they are more abstract. My understanding is very simple. Quality is the minimum standard for products to meet customer requirements.
Quality, the first emphasis is to meet the requirements of customers, the customer's requirements are the quality standards that companies should achieve, modern business management and management increasingly emphasize customer satisfaction, IS09000: 2000 quality management system also highlights this requirement This is a different place from the past, and it is also the most important point. Products that can exceed the quality requirements of customers are increasingly becoming the goals pursued by excellent companies.
When we talk about quality, it naturally involves quality standards. For the printing of books and periodicals, the country has set clear standards, but the quality standards for packaging and printing have lagged behind. The standards currently used by packaging and printing companies are mostly those brought by foreign companies. Some large-scale foreign packaging and printing companies have relatively clear and complete quality standards for printed matter, but these standards are only corporate standards, rather than industry standards, which is the current status of packaging quality standards.
The quality of printed products can be divided into two major parts. The first is the function, that is, whether the product can achieve the basic use of functions, packaging and printing products, including size, material, structure, strength, text, etc., books and magazines wrong page, page leakage, page down, missed words, bound off. If there is a problem with the function of the printed product, the printed product will lose its basic function of use. It is a totally unacceptable quality defect; the appearance of the printed matter is followed by color, dirtiness, noise, and scratches.
The size of the impact of quality on the brand is the main basis for measuring quality. In this respect, each company with a large scale has written specifications, but it is still mainly judged by both eyes and subjective. For this issue, the communication between the quality staff of both the customer and the printing company is very important.
Due to the subjective nature of the appearance standards of printed products, how to accurately grasp and understand the requirements of customers, how to do a good job of quality management, naturally, there are differences with other industries, and it is also true that many printing companies only rely on experience to do things As a result, the management level of the entire printing industry is at a relatively low level. Of course, there are also some excellent printing companies. Maybe they don't necessarily have anything special, but they insist on doing it and they will succeed!
In accordance with IS09000 quality management system operation, from the purchase of raw materials, the review of contracts, the control of processes to the inspection of shipments, the implementation of standards, etc., there is a complete set of documented control processes.
IS09000 quality management system in the end
In general, the management level of the entire printing industry is generally not high, although many printing companies have passed the IS09000 quality management system certification, there are not many printing companies that can actually be implemented in the operation, and most of them are just a means to meet customer needs. Only.
In the eyes of many business operators, this quality management system will only increase costs and increase troubles. It will only be forced by the pressure of the market before introducing the IS09000 quality management system certification. Therefore, the introduction of this system will have inherent deficiencies in the beginning. Naturally, it is very difficult to fall into place. The result is quality. The problem is always that it cannot be improved fundamentally. Practice has proved that the establishment of IS09000 quality management system can fully improve the quality management level of printing companies.
Quality management begins with the IS09000 quality management system. The IS09000 quality management system has become so popular around the world that it has been applied by various types of companies. This shows that the system can improve the quality management level of the company. The role it plays is also proved by practice. But how much can it play, different companies have great differences. Many companies only use it as a threshold to enter into a customer's supplier's threshold. The company does not strictly implement or implement serious deficiencies in actual operations, and there are some irresponsible certification company's indulgence, which has led to the The proliferation of the system.
It is not that the IS09000 quality management system is a panacea that can solve any quality problem, but as long as the IS09000 quality management system has been done, the quality will not be worse.
In accordance with IS09000 quality management system operation, from the purchase of raw materials, the review of contracts, the control of processes to the inspection of shipments, the implementation of standards, etc., there is a set of documented control processes. And the spirit of IS09000 quality management system is to require continuous improvement of the quality management level, and institutionalize it.
Star Group (Hong Kong Large Listed Printing Group) is the first company in Asian printing industry to introduce IS09000 quality management system. It has accumulated years of management experience in the industry and is a printing company that attaches great importance to quality management. Such a large-scale printing company Each copy-up report must be signed by the top management. Seeing the spirit in detail, it is the essence of IS09000's quality management system. Using the worst materials will not necessarily reduce costs, but it will certainly reduce production efficiency. The increase in waste will only increase costs, and it will even reduce the customer's confidence in you. Therefore, the quality cost must be comprehensively considered to have the best benefit.
(to be continued)
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