Moderator: Recently, Ms. Hu called the economic broadcast 23602190 Minsheng Hotline. She said that the brand name of the US Red Oak furniture purchased in Jinhaima Furniture City, the main material of the furniture is not red oak material, she asked the manufacturer to return, But the manufacturer refused her request. The Minsheng Hotline reporter investigated the incident. Come listen to the reporter's report on Yu Le.
Ms. Hu called the Minsheng Hotline and said:
(Recording: I paid 40,000 yuan for the whole purchase of 20 pieces of furniture. According to the agreement of the purchase order, I wrote the red oak. Except for the bottom of the bed and the bottom of the drawer, the solid wood is not skinned. I asked him if there was any instructions on how to use the outer packaging. The delivery master said that not only the red oak but also the leather, it was made of old furniture.)
Ms. Hu said that before she bought the furniture, she listened to the salesperson “is definitely American red oakâ€, and then she bought the furniture. However, after listening to the delivery master's words, she began to doubt the quality of the furniture, so Ms. Hu dialed 12315 and responded to the Tianjin Municipal Bureau of Industry and Commerce Consumer Appeal Reporting Center. Ms. Hu introduced:
(Recording: The salesperson said that it is American red oak, with a monthly sales volume of more than 1 million. The industry and commerce proposed that if it is American red oak, it should issue a customs declaration and quarantine certificate, which proves that it is imported material, and the red oak itself is not domestic. Just say we can't solve it.)
The Industrial and Commercial Bureau failed to help Ms. Hu solve the problem of returning furniture. She filed a lawsuit with the court and made an appraisal of the furniture she purchased. Ms. Hu said:
(Recording: I have done this identification. It was done by the court. The result of the appraisal is not enough for the solid wood. He is a resin film on the outer layer of the multi-layer board. After the identification is done, he still does not accept the account.)
On the issue of Ms. Hu, the reporter contacted the sales staff of Tianjin Jinhaima Furniture City Mingshida Furniture:
(Recording: Now I can't answer you, it has been solved by the court, we will wait for the court to inform.)
The reporter then contacted the Tianjin Hebei District Personnel Court. A judge named Ye said:
(Recording: Reporter: The result of the appraisal has already come out, isn't it right in red oak? I don't know this very well, the court is now giving her mediation work.)
Here, Wu Yang, vice president of the Tianjin Commercial Federation Furniture Branch, reminds consumers that when buying solid wood furniture, attention should be paid to three details:
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