Common problems in POS operation and answer code, error code, collection!


Why does the POS display always flash?
Answer: Check if the signal line of the monitor connected to the pos machine is loose. You can remove it and re-plug it again, or the adjustment button at the bottom of the monitor is not well connected. It can be adjusted.
POS machine display black screen?
Answer: (1) Whether the power cable and data cable of the monitor are connected properly; whether the monitor can be changed to another computer can display normally. (2) Whether the data line of the display is broken or deformed.
POS machine ticket printer can not play a small ticket?
A: Check if the printer's power and data points are loose; whether the printer self-test can pass (detection method: when the printer is powered on, press the paper feed button, don't let go, then turn off the power, wait for 3 seconds, turn on the power, then Release the paper feed button. If the small ticket can be printed and there is no garbled code, the print hard font is normal; whether the printer can print normally on other computers; whether the printer data point is normal; whether the printer driver is installed normally.

POS machine response code / error code

00——POS machine transaction successfully accepted or successfully traded
01——POS machine transaction failed, please contact the issuing bank to check the card issuing bank or check the card balance.
02——Same as above
03—— The merchant is not registered and does not have the right to use the UnionPay POS terminal to contact the bank card service center for processing.
04—— Forfeit card, please contact the acquiring bank operator for confiscation of the card (this is a high-risk card, suspected of a black card or imitation card)
05——The transaction failed, please contact the issuing bank to issue the card and refuse to accept it. Contact the issuing bank for enquiry.
06——The transaction failed, please contact the issuing bank for the failure of the issuing bank, wait a second time to re-swipe
07——Confiscation card, please contact the acquiring bank for the confiscation of the card under special conditions. This situation is a high risk card, suspected of black card or imitation card.
08 - The transaction failed, please try again to redo the transaction, wait a moment to re-swipe
12—— The transaction failed. Please retry the transaction that the card issuing bank does not support. In this case, some bank cards do not recognize the card reader on the UnionPay POS machine or have not signed a payment settlement agreement with UnionPay.
13—— The transaction amount is out of limit. Please retry the transaction amount. If you use a small amount of transactions or contact the issuing bank, you can apply to the bank to temporarily increase the credit limit or small credit card.
14——Invalid card number, please contact the card issuing bank invalid card number, contact the bank card service center or the issuing bank, the long-term unused or unpaid annual fee management fee, or cancel the card.
15——This card cannot be accepted and contacted by the bank card service center. If it is not connected to the UnionPay network, UnionPay will not be liquidated and settled.
19——The transaction failed, please contact the issuing bank to swipe the card to read the data incorrectly, re-swipe the card.
20——The transaction failed, please contact the issuing bank to contact the bank card service center or the issuing bank.
21——The transaction failed, please contact the issuing bank to contact the bank card service center or the issuing bank.
22——The operation is wrong. Please retry the POS status and the center does not match, re-check in, make sure the operator number and password are correct, and re-swipe.
23——If the transaction fails, please contact the issuing bank for an unacceptable transaction fee. The transaction funds are at risk or have not signed a UnionPay agreement.
25—— The transaction failed. Please contact the issuing bank. The issuing bank failed to find the relevant records, check the relevant information, redo the transaction or contact the issuing bank.
30——The transaction failed. Please re-examine whether the magnetic strip is in good condition or swipe in the opposite direction or the magnetic strip of UnionPay POS machine is no problem, and other interfaces are normal.
31—— This card cannot accept that the card issuer has not opened the business with the center, and check whether the card is a bank card with the UnionPay agreement.
33—— expired card, please contact the card issuer's expired card or contact the issuing bank to temporarily freeze the settlement function.
34——Confiscation card, please contact the acquiring bank for cheating suspect card, the operator can confiscate (black card imitation card, high risk card)
35——Confiscation card, please contact the billing bank for cheating suspects, the operator can confiscate (black card imitation card, high risk card)
36——This card is incorrect. Please change the card and try the card with suspected cheating. The operator can confiscate (black card imitation card, high risk card)
37——Confiscation card, please contact the billing bank for cheating suspects, the operator can confiscate (black card imitation card, high risk card)
38——The number of password errors exceeds the limit of the number of passwords exceeded. Generally, the POS machine settles the credit card to protect the cardholder's interest. If the input is not entered correctly for 3 consecutive times, the card issuing system automatically freezes the card and automatically thaws after 24 hours. .
39——The transaction failed, please contact the issuing bank. The card may be operated incorrectly. Please re-swipe the card.
40——The transaction failed. Please contact the issuing bank's unsupported transaction type, check the card balance and the operation process properly, and re-swipe the card.
41——Confiscation card, please contact the receiving bank to report the lost card, contact the issuing bank for processing, this card has been reported lost, generally for stolen cards, high-risk cards.
42——The transaction failed. Please contact the card issuer to find the account. This card is a black card to prevent risks.
43——Confiscation card, please contact the receipt bank for the stolen card, the operator can confiscate, black card, stolen card to prevent risk
44——The transaction failed. Please contact the issuing bank. If the card is operated incorrectly, re-swipe the card to confirm that the card is in the correct process.
51——The balance is insufficient. Please check the account for insufficient balance and small amount of credit card.
52——The transaction failed, please contact the issuing bank without this checking account, the credit card information is incomplete or inaccurate, and the supplementary information is verified.
53—— The transaction failed, please contact the issuing bank without this savings card account, unregistered card, expired card, effective card, imitation card
54——Expired card, please contact the card issuer's expired card, like the bank to apply for re-issuance or opening
55——The password is wrong. Please retry the password and input it incorrectly. You can re-enter it. Note that you can only contact the brush for 3 times. If it has not been entered correctly, the card will be temporarily frozen.
56——The transaction failed, please contact the issuing bank to find the account, contact the issuing bank, black card, stolen card, imitation card to guard against risks
57——If the transaction fails, please contact the issuing bank to not allow the cardholder to conduct the transaction, and contact the issuing bank. The cardholder has the risk of cashing in the previous transaction and belongs to the bank's risk cardholder. The bank has raised the monitoring of the cardholder. .
58——The terminal is invalid. Please contact the acquiring bank or UnionPay to re-sign in and try again or contact the bank card service center.
59——The transaction failed, please contact the issuing bank, whether to open the settlement function, or exceed the quota
60——The transaction failed, please contact the issuing bank to check the balance of the card or ask if the card has signed the UnionPay Agreement.
61——The amount is too large to exceed the limit of the withdrawal amount, and the bank may make a temporary amount, and the amount of the temporary amount approved according to the cardholder’s consumption
62——Transaction failed, please contact the issuing bank's restricted card. This cardholder is the bank's risk cardholder, has been monitored by the bank, pay attention to prevent risks.
63——The transaction failed, please contact the issuing bank for violation of security and confidentiality regulations, there is malicious overdraft or no repayment on time.
64——If the transaction fails, please contact the issuing bank for the original amount is incorrect, check the original information or contact the issuing bank. If there is any problem with the cardholder information, please verify the cardholder identity information and card information.
65——Exceeding the withdrawal limit exceeds the withdrawal limit, the bank system risk control, contact the bank to solve
66——Transaction failed, please contact the acquiring bank or UnionPay UnionPay magnetic stripe is not recognized or the card is degaussed
67——Confiscation of card black card, stolen card, imitation card high risk card, pay attention to prevent risk
68——The transaction has timed out. Please retry the card-issuing bank for no response within the specified time. Contact the bank card service center or the issuing bank to re-check in or operate the card.
75——The number of password errors exceeds the limit of the number of allowed PINs. If the card needs to be reset, the card can be used.
77——Please sign in to the network center for redo check-in, enter the password and operator number
79——The POS terminal retransmits the offline data. The offline data uploaded by the POS terminal is not fair, and the interface is checked.
90——The transaction failed. Please try again later to switch the date. Please contact the bank card service center or the issuing bank.
91——The transaction failed. Please try again later to check the card issuer or UnionPay. You can redo and re-enter the operator number and password.
92 - The transaction failed, please retry the bank communication failure later, call the card issuer or network center
93——The transaction failed, please contact the issuing bank to make the transaction illegal and cannot be completed. Suspected of cash or malicious overdraft can be re-signed and try again
94 - The transaction failed, please try again later to re-sign in and then trade or contact the card service center
95——Transaction failed, please retry the issuing bank to adjust the control error later, contact the issuing bank, bank system risk control
96——The transaction failed. Please try again later to contact the issuing bank or bank card service center to contact the bank or UnionPay risk system for automatic alarm.
97——The terminal is not registered, please contact the acquiring bank or UnionPay to contact the bank card service center to submit the information in time.
98——Transaction timed out, please try again. UnionPay can't receive the card issuer's response, contact the bank card service center or the issuing bank.
99 - check the wrong, please re-sign in to re-sign in and then trade
A0 - check is wrong, please re-sign in to re-sign in for trading

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