With the gradual popularity of online shopping in the home market, the proportion of consumer online shopping furniture products has also increased rapidly. However, the bad thing about online shopping is that before the home delivery of furniture products, consumers can only use the online picture box to introduce the text. The problem is that the final goods are not right, the consumer dissatisfaction increases, and the reputation of the home business is affected. damage. So how do consumers avoid the problem of the wrong goods produced by online shopping furniture products? Today Xiaobian tells everyone about online shopping furniture.
Receiving goods depends on carefully
It is not a trivial matter to send and receive home products after online shopping. During the acceptance, the bumps caused by the board or the transportation process should be prevented, and the installation directly affects the after-sale quality.
The first step to be taken when the furniture is delivered home is to check it. The owner must first count the number of furniture; secondly, the model of the product, whether the contract is the material used. More detailed can be based on the online shopping details such as the product name (if it is not the contractor agreed on the dressing table instead of the desk), trademark, model, specifications (furniture size), color, direction (if any computer desk points) The size of the two ends, some sofa armrests on which side, etc., at the time of purchase, the consumer will choose the furniture in a certain direction, in the direction of acceptance can check whether the direction is consistent), the quantity (whether or not the same as the signing), etc. acceptance. Second, look at the details of the furniture. Look at whether the furniture has problems in the transportation process, such as whether the glass products are scratched; whether the furniture is not scratched or scratched in the back and side parts of the furniture.
After looking at the outer packaging and the general situation, it was installed. It is recommended that some more complicated furniture be invited to install, otherwise the installation will affect the use, the merchant will not agree to return. After installation, consumers will also find color differences, and disputes arising from this are more common. For the wood products of the floor, the color difference is normal. If it is not a quality problem, the dispute caused by the chromatic aberration problem is difficult to solve, and the claims made by consumers are hard to get support.
Some consumers have found that there are defects such as defects or paint falling in the inconspicuous places after installing the furniture. When shopping online, many merchants will write "small bumps and paints that do not accept returns or exchanges" in the purchase notice. Is this requirement reasonable? According to the lawyer, the requirement agreed by the merchant in advance is reasonable. “Returns are not all possible, except for major product quality issues.†In accordance with the relevant regulations, unless the product is significantly defective or cannot be used for major purposes, the other conditions are subject to availability. If the merchant declares in advance that “the bumper does not accept the returnâ€, the consumer still purchases to indicate that he has agreed to the terms, and this is subject to this, so the consumer should pay attention to the relevant terms and conditions indicated by the merchant when purchasing.
Please decorate the staff to help check the goods
Some furniture products or building materials products are not included in the installation, and consumers need to assemble them themselves or install them separately. If it is in the process of decoration, the purchase of building materials, such as toilets, floors, etc., can invite the decoration staff to help the inspection, to be confirmed after no quality problems, and then install. The problem occurs after the appointment and is the responsibility of the installer. For furniture, if other teams are required to install, the owner needs to let the installer first accept the furniture, confirm that there is no quality problem, and the problem will be solved by the installer after the installation is completed.
However, due to the clear standards of installation charges, if you are a third-party installer, the owner must have certain professional knowledge. Before paving the floor and installing the cabinet, it is necessary to check whether the floor has been leveled to meet the relevant specifications; before installing the spotlight, check whether the potential is good, otherwise it is a “non-installation problem†and requires additional payment.
There are tricks to detecting furniture performance
After installation, the consumer can push and pull the drawer to see if the pulling is smooth and the gap is even; the door is opened and closed, the installation is qualified, there should be no abnormal noise, the positioning is accurate, the gap on both sides is even; the furniture level should be flat All facades are vertical; damper drawers, sliding doors, etc. should be pushed and pulled smoothly, where the hand should be pushed, where the door should stop. Experts reminded that in addition to the empty gap on the wardrobe for the movement of the partition, there should be no "empty" in other parts of the furniture, otherwise it is missing.
For the sofa, the consumer can sit up and stand up to see if the sponge rebound of the sofa is rapid, whether there is obvious dent, and whether the overall frame has abnormal sound and shaking to judge the quality. In addition, it is also possible to judge the workmanship by whether there is a clear thread on the surface of the fabric sofa, whether the seam is uniform, and whether there is any deviation or the like. Leather sofas need to check the surface for scratches, wrinkles, etc., and ask the merchant for maintenance manuals and instructions.
Ningbo Auland International Co.,Ltd. , https://www.everwinbottle.com